Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in West Drayton
At West Drayton Florist, we are dedicated to ensuring that every floral arrangement delivered meets our high standards for beauty and freshness. As your trusted local West Drayton florist, we serve households and businesses throughout the area, and your satisfaction is our top priority. Every order is handled with care and professionally arranged on the day of dispatch to guarantee the freshest flowers possible.
Damaged-on-Arrival Policy
Occasionally, flowers may sustain damage during transit despite our careful packaging. If you receive an order where the flowers are visibly wilted, broken, or otherwise damaged upon delivery, please notify us within 24 hours of receipt. To assist us in swiftly resolving the issue, kindly provide clear photographic evidence of the damage. This enables us to verify the problem and address your concerns as efficiently as possible.
Freshness Window
We guarantee that all our flower arrangements will look fresh and vibrant for a minimum of 5 days from the date of delivery, provided they are properly cared for. This includes keeping flowers away from direct sunlight, changing the water regularly, and following provided care instructions. Should your flowers fail to meet this standard during our freshness window, please contact us promptly so we can investigate and resolve the matter for you.
Refund and Replacement Options
Your satisfaction is important to us. If your order arrives damaged, or you find the flowers do not meet our freshness guarantee, we offer both refund and replacement options:
- Replacement: We can send a fresh replacement arrangement to you at no extra cost, ensuring you receive the quality expected from West Drayton Florist.
- Refund: Alternatively, you may opt for a full or partial refund, depending on the nature of the issue. Our team will assess claims on a case-by-case basis to ensure a fair outcome.
Refunds, where agreed, are typically processed within 3-5 business days, but may take slightly longer depending on your payment provider.
How to Make a Complaint
We take all feedback seriously and strive to continuously improve our service for our West Drayton community. If you have any complaints regarding your order, delivery, or our service, please contact us as soon as possible. Provide your order details, a detailed description of the issue, and any photographs if relevant. Our dedicated team will acknowledge your complaint within 1 working day and aim to resolve all complaints within 5 working days.
If we require additional information to resolve your complaint, we will be in touch promptly. We believe in transparent, helpful communication every step of the way.
Trusted Local Florist in West Drayton
West Drayton Florist is proud to be a well-regarded flower shop serving both households and businesses in West Drayton and nearby areas. We value your trust and are committed to upholding our promises of quality, freshness, and excellent customer care. Thank you for choosing us as your local florist—your satisfaction is always our priority.
