These Terms and Conditions govern your use of the West Drayton Florist website and the purchase of any flowers or related products from us. By placing an order with West Drayton Florist, you accept and are bound by the terms set out below. We encourage all customers in West Drayton and the surrounding areas to read these terms carefully before completing any online flower delivery orders with us.
Orders for online flower delivery with West Drayton Florist can be placed through our website. Customers will be guided through selecting products, providing delivery details, and confirming the order. During the order process, it is your responsibility to provide accurate and complete information, including recipient details, delivery address, and any special delivery instructions. We cannot be held liable for delays or failed deliveries arising from incorrect or incomplete information supplied by customers.
Once an order has been submitted, you will receive an order acknowledgment by email. This is not an order confirmation or acceptance. Our acceptance of your order takes place when we send a dispatch confirmation. Until this point, West Drayton Florist reserves the right to refuse or cancel any order for any reason, including but not limited to unavailability of requested items, inability to process payment, incomplete order details, or orders that breach these Terms & Conditions.
While we strive to fulfil every order as displayed and described, flowers are natural products and subject to seasonal and market availability. In the event that any specific blooms or arrangement components are unavailable, West Drayton Florist reserves the right to substitute part or all of your order with an item of equal or greater value and similar style. We will make every reasonable effort to maintain the unique character and colour scheme of your chosen arrangement and will inform you of significant substitutions whenever possible.
West Drayton Florist provides flower delivery services throughout West Drayton and the surrounding areas. Delivery charges and options will be displayed during the checkout process. We endeavour to deliver your order on the requested date; however, specific delivery times cannot be guaranteed. In the event of unforeseen circumstances, such as adverse weather conditions, transportation disruptions, or delays outside our control, West Drayton Florist will make reasonable efforts to inform affected customers and rearrange or prioritise deliveries as necessary.
If the recipient is unavailable at the time of delivery, we may attempt to deliver to a neighbour, leave the flowers in a safe place, or leave a contact card with instructions for redelivery or collection, in accordance with the options selected at checkout. West Drayton Florist accepts no liability for perishable items left at the delivery address as per customer or recipient instructions.
Payment for all orders must be made in full at the time of purchase via the online checkout. West Drayton Florist accepts major debit and credit cards, and any other payment methods indicated on our website. Payment must be successfully received and confirmed before your order can be processed and dispatched. Should any issues arise with payment processing, we will contact you with information on how to resolve the matter and may not be able to fulfil your order in the absence of satisfactory resolution.
All prices displayed on the West Drayton Florist website are inclusive of VAT (where applicable) and delivery charges are listed separately before checkout. We reserve the right to revise our prices at any time but such changes will not affect orders that have already been accepted and confirmed.
You may cancel or amend your order with West Drayton Florist, provided you notify us at least 24 hours prior to the scheduled delivery date. Cancellation or amendment requests received after this timeframe may not be honoured and, in such cases, the full purchase cost may be retained. To request a cancellation or amendment, please use our designated communication channels as provided on our website.
Should an order be cancelled by West Drayton Florist prior to dispatch (for example, owing to unavailability of products or inability to arrange delivery), a full refund will be issued to your payment method. If you have placed an order for same-day or next-day delivery, please note that cancellations are not always possible once your order has been scheduled or dispatched, due to the perishable and bespoke nature of our products.
Due to the perishable nature of flowers, West Drayton Florist is unable to accept returns of delivered goods except in cases where products are deemed unsatisfactory, damaged, or not as described. Should you have a complaint regarding the quality, condition, or delivery of your floral order, please notify us as soon as possible—ideally within 24 hours of receipt—so that we can investigate and, where appropriate, offer a satisfactory resolution such as replacement or refund.
Refunds, replacements, or partial refunds are issued at our discretion and in line with your statutory consumer rights. We may request photographic evidence of issues reported with your order to assist in resolving complaints.
West Drayton Florist will not be liable for any indirect, incidental, or consequential damages or losses incurred by you in connection with the use of our website or the purchase and delivery of our products. Our liability for any claim arising from the sale of goods to you is strictly limited to the purchase price paid for such goods. No part of these Terms & Conditions is intended to exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
All content, images, and designs displayed on the West Drayton Florist website are protected by copyright and intellectual property laws, and remain the property of West Drayton Florist or its licensors. Content may not be copied, reproduced, modified, or used for commercial purposes without prior written consent. You are permitted to use the website only for lawful purposes and in a manner that does not infringe our rights or restrict the lawful use of this website by others.
West Drayton Florist respects your privacy and is committed to safeguarding your personal information. All data collected through your use of the website and completion of orders will be processed in accordance with applicable UK data protection legislation. We will not share your information with third parties except as necessary to fulfil your order or where required by law. For further details, please see our Privacy Policy updated regularly on our website.
West Drayton Florist is not responsible for any failure to perform, or delay in performance of, any obligations under these Terms & Conditions that is caused by events outside our reasonable control (a 'Force Majeure Event'). This includes—without limitation—strikes, lock-outs, fires, floods, adverse weather, transportation delays, pandemics, supplier or utility failures, or any other event beyond our reasonable control. In such circumstances, West Drayton Florist will take reasonable steps to minimise any disruption to your order.
These Terms & Conditions, and any disputes arising out of or in connection with them, are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes. Nothing in these terms affects your statutory rights as a consumer.
West Drayton Florist reserves the right to amend or update these Terms & Conditions at any time to reflect changes in law, business practices, or the services we provide. The current version will always be published on our website. Continued use of our services constitutes acceptance of the updated Terms & Conditions. Customers are advised to review these terms prior to making future orders.
If any provision of these Terms & Conditions is held to be invalid or unenforceable by a court, such provision shall be severed, and the remaining provisions shall continue in full force and effect. No waiver by West Drayton Florist of any obligation or breach shall constitute a waiver of any other provision or subsequent breach. These Terms & Conditions constitute the entire agreement between you and West Drayton Florist with respect to your order and use of the website.
These Terms & Conditions apply to customers for online flower delivery throughout West Drayton and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Drayton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Drayton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
